Terms of Service

1. Who we are

The ClubTide platform (clubtide.app) is operated by ClubTide, located at [to be completed], registration number [to be completed], tax ID [to be completed]. You can reach us at [email protected].

2. Definitions

• "Club" means the sports organization that creates an account and uses the platform.
• "User" means anyone who accesses the platform: the account owner, club staff, or parents and guardians invited by the club.
• "Club Data" means information entered into the platform by the club or its users, including member data.
• "Subscription" means the paid plan the club selects to use the platform.

3. Your club account

To create an account you must be at least 18 years old and authorized to act for the club. You are responsible for the accuracy of the information you provide, for keeping passwords confidential and for all activity in the club account, including by people you give access to.

We recommend enabling two-factor sign-in for all staff.

4. Free trial and subscriptions

New clubs get a free trial, whose length is shown at sign-up, with no obligation to enter a card. To keep using the platform after the trial, you need to choose a subscription.

Subscriptions are billed monthly in advance by card through our payment processor, Stripe. Prices are those shown on the pricing page for the club's country. Upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal.

You can cancel anytime; cancellation takes effect at the end of the period already paid. Amounts paid for the current period are not refunded except where required by law.

If a payment fails, we will retry a few times and let you know. If payment still does not succeed, the subscription may be canceled.

5. Member payments to the club

Members' online payments are processed through the club's own Stripe account. The contractual relationship for these payments is between the club, its members and Stripe. ClubTide is not a party to these transactions and does not store card details. The club is responsible for its own prices, invoices and tax obligations.

6. Acceptable use

You agree not to use the platform to:

• engage in unlawful activity or process data without a legal basis;
• try to access other clubs' accounts or bypass security measures;
• send unsolicited messages or abusive content;
• deliberately overload the platform or scrape data automatically.

7. Club Data

Club Data remains the property of the club. For members' personal data, the club is the controller and ClubTide acts as a processor, as described in our Privacy Policy and in the data processing terms that form part of these terms.

The club is responsible for having a legal basis for the data it enters, including obtaining parental or guardian consent for children's data where required.

You can export your data at any time with the tools in the app. After an account is closed, data is deleted or anonymized within a reasonable period, except for data we are legally required to keep.

8. Availability and changes

We make reasonable efforts to keep the platform available and secure, but we do not guarantee uninterrupted service. We may perform maintenance and may improve, change or retire features. We will give you advance notice of changes that significantly affect your use.

9. Limitation of liability

To the extent permitted by law, ClubTide is not liable for indirect losses, lost profits or lost data arising from use of the platform. ClubTide's total liability for any claim is limited to the amounts the club paid for its subscription in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Suspension and termination

We may suspend or close an account for a serious breach of these terms, for non-payment or where the law requires it. You can close your account at any time by contacting us at [email protected].

11. Changes to these terms

We may update these terms. For material changes, we will notify you by email or in the app before they take effect. Continuing to use the platform after that date means you accept the updated terms.

12. Governing law

These terms are governed by the laws of Romania. Disputes will be settled amicably or, failing that, by the competent courts at the operator's registered office, without affecting any mandatory consumer rights that may apply.

13. Contact

For any questions about these terms, email us at [email protected].